Privacy Policy
Last updated: June 5, 2025
Introduction
Navigating Trials (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
- Visit NavTrials.com
- Engage with our clinical trial recruitment or patient navigation services
- Communicate with us as a participant, sponsor, CRO, academic medical center, or partner
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
A. Information You Provide Directly
We may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Organization and professional information (for sponsors, CROs, or healthcare partners)
- Information submitted through forms, inquiries, or communications
If you participate in or inquire about clinical trial navigation services, we may collect:
- Health-related information
- Clinical trial participation information
- Demographic information
- Social determinant-of-health information (such as transportation, childcare, caregiver support needs)
Health-related information is handled in accordance with applicable laws, including HIPAA where applicable.
B. Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on pages
- Referring website information
We may use cookies or similar technologies to enhance website functionality and user experience.
How We Use Information
We use collected information to:
- Provide recruitment, navigation, and retention services
- Communicate with participants, sponsors, and partners
- Facilitate secure participant engagement and support
- Track retention and diversity enrollment metrics (in de-identified or aggregated form when appropriate)
- Improve our website and service offerings
- Comply with legal, regulatory, and contractual obligations
We do not sell personal information.
HIPAA and Health Information
Navigating Trials uses HIPAA-compliant systems for participant communication, tracking, and reporting.
When we receive Protected Health Information (PHI), we:
- Maintain appropriate administrative, technical, and physical safeguards
- Limit access to authorized personnel only
- Use encrypted communication platforms
- Enter into Business Associate Agreements (BAAs) when required
Participants enrolled in a clinical trial may receive additional privacy information through the study’s Informed Consent Form provided by the sponsor or research site.
How We Share Information
We may share information:
- With pharmaceutical sponsors, CROs, research institutions, or academic medical centers as required to support clinical trial operations
- With trusted service providers who support our technology infrastructure (under confidentiality obligations)
- To comply with legal or regulatory requirements
- To protect the rights, safety, or integrity of research participants and our organization
We share only the minimum necessary information required for the intended purpose.
Data Security
We implement commercially reasonable safeguards designed to protect personal information, including:
- Secure, encrypted communication systems
- Access controls and authentication measures
- HIPAA-compliant participant management systems
- Staff training on research ethics and privacy compliance
While we take reasonable steps to protect data, no system can be guaranteed 100% secure.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain data
- Withdraw consent where applicable
- Opt out of certain communications
To exercise your rights, please contact us using the information below.
Cookies and Tracking Technologies
We may use cookies or similar technologies to:
- Analyze website traffic
- Improve website performance
- Enhance user experience
You may modify your browser settings to refuse cookies; however, some features of the website may not function properly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children without appropriate authorization.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with applicable laws and regulations
- Meet contractual obligations with sponsors or partners
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
TOUCH Trials Corporation
- DBA: Navigating Trials
1195 Bay Highlands DriveAnnapolis, MD 21403
- Website: NavTrials.com
- Email: info@navtrials.com
- Phone: 443-758-1924
